I had an interesting email exchange with a NRN that wanted to send gifts back to Nepal using Harilo. It looks like we are not doing a good job of explaining how easy it is to use Harilo for NRNs so I'm pasting our email exchange below. Please let us know if there's anything we can do to make our site easier to use for NRNs in the comments below.
Email 1
On Tue, Dec 27, 2011 at 1:28 PM, Xxxxxxxx Xxxxxxx <xxxxxxxxxxx@hotmail.com> wrote:
CAN WE PAY FROM USA TO SEND SOME ITEMS TO Nepal from usa. I didn’t find the pay by credit card in your how to pay tab. Would u be able to tell about that.
Thanks.
Email 2
From: Akshay Sthapit [mailto:sthapit@harilo.com]
Sent: Tuesday, December 27, 2011 1:42 AM
Xxxxxxxx Xxxxxxx <xxxxxxxxxxx@hotmail.com>
Cc: support@harilo.com
Subject: Re: hOW TO PAY WITH VISA CARD
You can pay using your credit card by clicking on "Google Checkout". To make sure your payment is approved quickly we recommend that you use your billing address for your shipping address. Thanks.
Email 3
On Tue, Dec 27, 2011 at 10:57 PM, Xxxxxxxx Xxxxxxx <xxxxxxxxxxx@hotmail.com> wrote:
Dear Akshay,
Thanks for the reply, But I still have a question for u. I tried to do with amazon check out and unfortunately I can make the billing address my shipping address. If I had to do that, I would buy from the company directly. Why should I ask for your help. I am sending the stuff to Nepal!! I found many options to pay if u are in Nepal and want merchandise from USA. But I am not convinced to pay from USA and send the stuff to Nepal. I would recommend to start that one, it would be a great part in your business, if I have understood your policy right.
Regards
Email 4
From: Akshay Sthapit <sthapit@harilo.com>
Date: Wed, Dec 28, 2011 at 8:57 AM
Subject: Re: hOW TO PAY WITH VISA CARD
Xxxxxxxx Xxxxxxx <xxxxxxxxxxx@hotmail.com>
Checking out from Google Checkout, Amazon Payments, Paypal, Alert Pay, Credit Cards (which we all accept) are for the purposes of payment only. Once we receive payment we will purchase the goods for you and ship them to Nepal. If you entered a Nepal shipping address then your payment is likely to be declined by google checkout etc.
We have many NRNs shipping packages to their friends and family back to Nepal in this way.
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